Success Program Manager

hace 4 días


Ciudad de México, Ciudad de México Zendesk Group A tiempo completo

We are seeking a highly motivated Success Program Manager to join our team in Mexico City. As a key member of our Customer Success team, you will be responsible for managing a portfolio of customers and driving business growth through impactful engagements.

You will work closely with our sales team to develop account plans, ROI's and success plans for growing accounts. You will also partner with our product team to ensure that our customers are optimized and scaling smoothly using our platform.

We are looking for someone who has excellent project management skills and can multitask without getting frazzled. You should have a passion for innovation and customer experience.

The ideal candidate will have 5+ years of experience managing a portfolio of customers and impacting churn/contraction. A consulting background, pre-sales or engagement manager experience at the enterprise level would be an asset.



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