Customer Success Manager

hace 3 semanas


Ciudad de México, Ciudad de México WB Talento A tiempo completo

Customer Success Manager (CSM) – SaaS / B2B
Ubicación: Ciudad de México (preferente) o Monterrey
Modalidad: Híbrido (4 días presenciales, 1 remoto)
Salario: $35,000 - $40,000 + bono trimestral
Horario: Lunes a Viernes - 9:00 am – 6:00 pm
Sobre la empresa:
Somos partners de la plataforma Monday. Nos especializamos en ofrecer soluciones de gestión a través de esta herramienta, ayudando a nuestros clientes a optimizar sus procesos de trabajo y colaboración. Nuestro enfoque está en asegurar la retención de clientes y buscar oportunidades de expansión dentro de sus cuentas, además de desarrollar casos de éxito que demuestren el valor de la plataforma.
Sobre la posición:
Buscamos un Customer Success Manager (CSM) con experiencia en SaaS y entornos B2B para gestionar cuentas estratégicas y asegurar la retención y expansión de clientes. Si tienes un perfil consultivo, disfrutas del trabajo en equipo y te motiva construir relaciones a largo plazo, esta oportunidad es para ti.
Responsabilidades:

  • Gestionar una cartera de 15 a 20 cuentas clave, asegurando su satisfacción y crecimiento.
  • Implementar estrategias para retención de clientes y detectar oportunidades de expansión.
  • Desarrollar relaciones sólidas con clientes para optimizar su experiencia con la plataforma Monday.com.
  • Generar casos de éxito y fomentar la adopción de nuevas funcionalidades del software.
  • Identificar riesgos de cancelación y trabajar en planes de acción para mitigarlos.
Requisitos:
  • Mínimo 5 años de experiencia en Customer Success o gestión de cuentas en entornos B2B.
  • Conocimiento avanzado de Monday.com y experiencia en SaaS.
  • Habilidades consultivas y capacidad para gestionar relaciones con clientes estratégicos.
  • Experiencia en la gestión de grandes cuentas con enfoque en retención y expansión.
  • Inglés intermedio - avanzado.
  • Excelentes habilidades de comunicación y trabajo en equipo.
Beneficios:
  • Bono trimestral basado en retención de clientes.
  • Seguro de gastos médicos mayores después de tres meses.
  • Flexibilidad de horarios con enfoque en cumplimiento de objetivos.
  • Capacitación y certificación en herramientas y metodologías de Customer Success.
Requerimientos:
Educación mínima: Educación superior - Licenciatura
5 años de experiencia
Idiomas: Inglés
Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente #J-18808-Ljbffr
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