Customer Success Manager
hace 3 semanas
Customer Success Manager (CSM) – SaaS / B2B
Ubicación: Ciudad de México (preferente) o Monterrey
Modalidad: Híbrido (4 días presenciales, 1 remoto)
Salario: $35,000 - $40,000 + bono trimestral
Horario: Lunes a Viernes - 9:00 am – 6:00 pm
Sobre la empresa:
Somos partners de la plataforma Monday. Nos especializamos en ofrecer soluciones de gestión a través de esta herramienta, ayudando a nuestros clientes a optimizar sus procesos de trabajo y colaboración. Nuestro enfoque está en asegurar la retención de clientes y buscar oportunidades de expansión dentro de sus cuentas, además de desarrollar casos de éxito que demuestren el valor de la plataforma.
Sobre la posición:
Buscamos un Customer Success Manager (CSM) con experiencia en SaaS y entornos B2B para gestionar cuentas estratégicas y asegurar la retención y expansión de clientes. Si tienes un perfil consultivo, disfrutas del trabajo en equipo y te motiva construir relaciones a largo plazo, esta oportunidad es para ti.
Responsabilidades:
- Gestionar una cartera de 15 a 20 cuentas clave, asegurando su satisfacción y crecimiento.
- Implementar estrategias para retención de clientes y detectar oportunidades de expansión.
- Desarrollar relaciones sólidas con clientes para optimizar su experiencia con la plataforma Monday.com.
- Generar casos de éxito y fomentar la adopción de nuevas funcionalidades del software.
- Identificar riesgos de cancelación y trabajar en planes de acción para mitigarlos.
- Mínimo 5 años de experiencia en Customer Success o gestión de cuentas en entornos B2B.
- Conocimiento avanzado de Monday.com y experiencia en SaaS.
- Habilidades consultivas y capacidad para gestionar relaciones con clientes estratégicos.
- Experiencia en la gestión de grandes cuentas con enfoque en retención y expansión.
- Inglés intermedio - avanzado.
- Excelentes habilidades de comunicación y trabajo en equipo.
- Bono trimestral basado en retención de clientes.
- Seguro de gastos médicos mayores después de tres meses.
- Flexibilidad de horarios con enfoque en cumplimiento de objetivos.
- Capacitación y certificación en herramientas y metodologías de Customer Success.
Educación mínima: Educación superior - Licenciatura
5 años de experiencia
Idiomas: Inglés
Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente #J-18808-Ljbffr
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México dynaTrace software GmbH A tiempo completoJob SummarydynaTrace software GmbH is seeking an experienced Technical Account Manager to join our Customer Success team. The ideal candidate will have a strong background in enterprise software sales, customer success, or related fields, with a proven track record of building and maintaining strong customer relationships.As a Technical Account Manager, you...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Ghidini Rodil A tiempo completoAivo-Engageware is seeking a talented and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in ensuring our clients achieve maximum value from our AI-powered conversational platform. You will be responsible for building and maintaining strong customer relationships, driving adoption,...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Ignition Growth A tiempo completoGet AI-powered advice on this job and more exclusive features. Solution: Conversational AI Funding: Series A We have partnered with an impressive VC-backed Conversational AI startup with cutting-edge tech that cuts through the noise. They are innovating in their category and are trusted by 1,000+ customers around the world. On track for 10M ARR in H2. As...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Vintti A tiempo completoDirect message the job poster from VinttiTalent and Operations Analyst at Vintti | Bachelor's Degree in PsychologySalary Range: USD 2,000 - 3,000Job Type: Full time jobAre you passionate about building meaningful relationships and driving measurable outcomes?We're looking for a dynamic Customer Success Manager who can serve as a trusted partner for key...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Salesforce, Inc.. A tiempo completoThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México Vonage A tiempo completoJoin Vonage and help us innovate cloud communications for businesses worldwide Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. About Vonage API Vonage API is a global leader in...
-
Enterprise Customer Success Manager
hace 4 días
Ciudad de México, Ciudad de México Armis Inc. A tiempo completoJob Overview:As a Technical Customer Success Manager at Armis Inc., you will be responsible for managing a portfolio of high-value customers and driving business growth through exceptional customer experiences.Key Performance Indicators:Customer satisfaction and retention.Adoption and utilization of the Armis platform.Revenue growth and expansion...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México AgentBase A tiempo completoAt AgentBase, we are committed to delivering exceptional service and support to our clients. As a Customer Success Manager, you will play a crucial role in building and maintaining positive relationships between us and our customers.Your primary goal will be to ensure customer satisfaction and loyalty by driving our commitment to deliver outstanding service...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work six years running. The growth, innovation, and...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Amplify A tiempo completoDirect message the job poster from AmplifyHR Specialist | Employee Relations, HR Compliance, RecruitmentAmplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.comJob Summary:The...
-
Customer Success Manager
hace 22 horas
Ciudad de México, Ciudad de México LexisNexis Risk Solutions A tiempo completoResponsibilitiesAs a Customer Success Manager at LexisNexis Risk Solutions, you will be part of a team that supports and delivers the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Your key responsibilities will include delivering bespoke onboarding requirements of...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Thehireboost A tiempo completoJoin to apply for the Customer Success Manager role at HireBoost.This client helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust them to automate the commission...
-
Customer Success Manager
hace 3 semanas
Ciudad de México, Ciudad de México Cubbo A tiempo completoCustomer Success Manager (CSM)Location: Mexico City, Mexico (Hybrid - 3 days on-site, 2 days remote)Salary: MXN 60,000 gross per month + attractive commission incentivesGet to Know CubboCubbo is a venture-backed e-commerce fulfillment company revolutionizing logistics in Latin America. Operating in Mexico and Brazil, we empower retailers with best-in-class...
-
Customer Success Manager
hace 4 días
Ciudad de México, Ciudad de México Cubbo A tiempo completoCustomer Success Manager (CSM)Location: Mexico City, Mexico (Hybrid - 3 days on-site, 2 days remote)Salary: MXN 60,000 gross per month + attractive commission incentivesGet to Know CubboCubbo is a venture-backed e-commerce fulfillment company revolutionizing logistics in Latin America. Operating in Mexico and Brazil, we empower retailers with best-in-class...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completoCustomer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce We're...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Curenta A tiempo completoWho We Are: Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools. From simplifying admissions to managing medications and ensuring...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Curenta A tiempo completoCustomer Success Manager (Mexico-Based, Remote)Who We Are:Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools.We are a fast-growing...
-
Customer success manager
hace 2 semanas
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoWe're looking for a Customer Success Manager If you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for you We are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team.We are...