Audit Support Supervisor
hace 2 semanas
Job Summary:
The Audit Support Supervisor at Bluegrace Logistics is responsible for managing the support of carrier invoice audit resolution. This role involves overseeing audit/partner audit associates who execute various audit and administrative tasks to complete the carrier invoice audit process.
Duties and Responsibilities:
- View and maintain select queues to ensure accurate and timely completion of invoices
- Use research skills to troubleshoot customer invoice problems and mitigate risk
- Provide training, direction, and problem resolution associated with invoicing and disputes
- Establish and maintain carrier, customer, and internal cross-departmental relationships
- Communicate with leadership on team success and opportunities
- Manage team HR-related tasks, including timecards, PTO, reviews, and disciplinary actions
Qualifications:
- High school diploma or equivalent required
- Bi-lingual English/Spanish required
- LTL logistics experience required
- Previous Billing, Audit, or Customer Service experience required
- Previous managerial experience required
- Must be detail-oriented and have excellent communication skills
- Knowledge of database software, internet software, TMS, and Microsoft Office Suite
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