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Network Operations Center Engineer
hace 2 meses
You will be responsible for managing network operations, troubleshooting, and resolving complex issues, and ensuring maximum availability and resilience of network services. You will work in a fast-paced, challenging environment with a team of passionate professionals committed to providing optimal customer service and support.
Key Responsibilities
- Manage the overall health and performance of the network infrastructure.
- Investigate and resolve complex network issues.
- Implement changes to the network infrastructure as per business requirements.
- Monitor network health using various tools, software, and systems.
- Collaborate with stakeholders to perform network-related tasks and upgrades.
- Document network operations processes and procedures.
- Participate in on-call rotations to ensure maximum availability of network services.
- Act as the first point of contact for Major incident issues via phone and email.
- Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
- Record and track all support requests and resolutions in the ticketing system.
- Maintain appropriate documentation, procedures, and operational methods.
- Ensure timely communication of network status with clients and internal teams.
- Knowledge in basic networking configurations.
- Managing Major Incident incidents across the IT and Business Unit.
- Following up on RCA.
Requirements
- Bachelor's degree in information technology, Computer Science, or related field.
- Relevant Courses and Certifications (CCNA, MSCA, ITIL).
- Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
- Experience with Network Monitoring tools and software.
- 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.
- +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
- Strong Analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
About Teva Pharmaceuticals
Teva Pharmaceuticals is a leading manufacturer of generic medicines and a proud producer of many of the products on the World Health Organization's Essential Medicines List. We are committed to equal opportunity in employment and strive to create a diverse and inclusive workplace for all.
