Freight Forwarding Coordinator
hace 2 semanas
About Us
\Ait Worldwide Logistics, Inc. is a leading global freight forwarder with over 40 years of experience in providing door-to-door deliveries via sea, air, ground, and rail—on time and on budget.
\\\We pride ourselves on our consultative approach to building trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial, and life sciences.
\\Our flexible business model customizes logistics solutions for our customers, leveraging scalable and user-friendly technology to ensure seamless transportation services.
\\With expert teammates staffing more than 100 worldwide locations, Ait Worldwide Logistics offers full-service options that include customs clearance, warehouse management, and white glove services.
\\About the Role
\\The Ground Operations Agent II is responsible for coordinating the import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests.
\\- Qualify customer shipping requirements and obtain necessary details for shipment quotation and operation.\\
- Prepare profitable quotations accurately.\\
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals.\\
- Coordinate daily import and/or export of products, reviewing orders and documents.\\
- Track and communicate delays, damages, problems, and work to resolve customer issues.\\
Responsibilities
\\- Responsible for all aspects of air and/or ocean international operations, including customer service, data entry, operations, and billing.\\
- Manage tracking shipments to ensure timely movement and update systems immediately upon verification.\\
- Identify and rectify deviations from scheduled shipments.\\
- Coordinate recovery/delivery schedules with cartage agents and international partners.\\
- Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.\\
Requirements
\\To be successful in this role, you will need:
\\- A High School Degree or equivalent required, Associate's Degree or equivalent preferred.\\
- 5+ years' experience in Air, Ocean, Import & Export operations required, 7+ years' experience in freight forwarding, transportation, or logistics preferred.\\
- Advanced knowledge of ITAR, DG, or TSA regulations.\\
- General computer skills.\\
Benefits
\\We offer a comprehensive benefits package, including medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support program, paid parental leave, pet insurance, 401(k), and tuition reimbursement.
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