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Helpdesk Associate

hace 2 meses


Guadalajara, Jalisco, México Ntt Data A tiempo completo

Job Summary

We are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to other support groups.

Key Responsibilities

  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and provide solutions to clients
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems and recommend solutions

Requirements

  • Availability to work 45 hours per week
  • Interest in working on afternoon/night shifts
  • Advanced English language skills
  • Experience in customer service (6 months minimum)

What We Offer

  • Competitive salary
  • Benefits package including medical insurance, life insurance, and dental insurance
  • Opportunity to grow and develop your career in the IT industry

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace.