Senior Business Analyst

hace 1 mes


Ciudad de México, Ciudad de México Netcracker Technology A tiempo completo

Senior OSS Business Analyst

We are seeking a highly skilled Senior OSS Business Analyst to join our team at Netcracker Technology. As a key member of our Professional Services Organization, you will play a customer-facing role, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.

Key Responsibilities:

  • Participate in OSS Implementation projects
  • Lead Service Assurance Requirements Analysis and Solution Design
  • Work on design specifications of Service Assurance solution for OSS applications, Network Monitoring, Trouble Ticket systems, SLA management
  • Validate design specifications prepared by other analysts
  • Responsible for creating Requirements, Use cases, High level Design, User Interface designs for Implementation projects
  • Participate and support solution development process involving scoping, design, development & testing
  • Participate in pre-sales, knowledge transfer, documentation & information sharing activities
  • Analyze customer technology, assurance stack of the systems, network topologies
  • Develop technical presentations & proposals & perform customer presentation

Requirements:

  • Good knowledge of Service Assurance processes regarding eTOM/ITIL standards
  • Deep understanding of the Communications Service Provider's key drivers and needs
  • OSS Service Assurance Experience: Network Events and Alarm management, Trouble Ticketing, SLA Management, knowledge of Fault Management, Performance Management functions
  • Deep understanding core uses-cases in Fault/Performance Management
  • Experience of working with leading Service Assurance COTS in the market: e.g. IBM, CA, HP, Remedy etc. would be a plus
  • Deep understanding of IP, Ethernet and GPON technologies
  • Understanding events/alarms integration technologies
  • Client facing experience (to conduct and facilitate sessions, resolve conflicts and present solution using presentations, demos etc.)
  • Experience of product or project implementation of OSS systems
  • 5+ years' experience in IT/telecommunications
  • Analytical and problem-solving skills
  • Understanding of IT Technologies and integration standards would be a plus
  • Fluent English
  • Availability to work from office (Hybrid mode)

Education:

  • Bachelor's degree in Computer Science or related field

About Netcracker Technology:

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.


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