Order Fulfillment Specialist

hace 4 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo

About Lenovo

Lenovo is a global technology company that designs, engineers, and builds smart devices and infrastructure. We are committed to delivering smarter technology for all and creating a more inclusive, trustworthy, and sustainable digital society.

Our Team

The ISG LA Order Management team is a dynamic and collaborative group that provides excellent customer service. We maintain good communication with other teams and have developed a friendly environment over the years. We focus on and support each other to find new ways to improve our processes and help our growth inside or outside the company.

What You'll Do

We are looking for self-driven and self-motivated individuals who thrive in a truly global company and culture. As a Customer Support Representative, you will work with internal and external customers and Key Distributors related to ISG business. Your responsibilities will include working with order entry, scheduling, field support, ESD, returns, billing, and incentives.

Responsibilities:

The Customer Support Analyst is responsible for supporting Lenovo's internal and external customers (Large Enterprise Direct, Mid-Market, and Business Partners) from Latin America in a variety of order management roles. This team has daily interactions with Sales Teams, Sales Operations, Finance, Pricing, AR, and other CF/Supply chain areas.

Position Requirements:

Basic Qualifications:

- Basic, intermediate level of English.

Excellent organizational skills

Proficiency using Excel, Word and Outlook

Team Player with a positive "can do" attitude

Must be self-driven and able to work independently while focused on delivering results

Must have the ability to work in a fast-paced environment and multi-task quickly and efficiently

Bachelor's degree preferred

Preferred Qualifications:

SAP Knowledge is a PLUS

VBA Visual Basics Knowledge is PLUS

Prior experience in a Global Company is a plus



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