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The Operations Support Specialist at Citibank plays a vital role in ensuring the smooth operation of our business. This entry-level position is responsible for providing support services, including record maintenance, storage and retrieval, account maintenance, and imaging. The Operations Support Specialist serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients, providing day-to-day operations support in alignment with Citibank's operations support infrastructure and processes.
Key Responsibilities:
- Perform complex assignments and resolve problems that require in-depth investigation or research, adhering to established procedures.
- Provide team assistance, including serving as a subject matter expert, leading special projects, training new hires, and allocating work as needed.
- Conduct basic analysis and research, as well as workflow management, to support an expansive array of products and services.
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
- Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules, and regulations.
Requirements:
- 1-3 years of relevant experience.
- Experience working in a business office or operational environment.
- Proficient computer and math skills, with a focus on complex databases and spreadsheets.
- Demonstrates technical and administrative expertise.
- Consistently demonstrates attention to detail.
- Demonstrated knowledge of activities, policies, and procedures of a basic work area.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
