Support Operations Specialist

hace 6 días


Ecatepec de Morelos, México Onyx Centersource A tiempo completo
Job Title: Support Operations Specialist

At Onyx CenterSource, we're seeking a highly skilled Support Operations Specialist to join our team. As a key member of our Support Operations team, you will be responsible for providing exceptional support to our clients, ensuring their seamless experience with our products.

Key Responsibilities:

  • Act as the primary point of contact for clients, providing timely and effective support for their use of Onyx products.
  • Escalate operational issues when necessary, ensuring prompt resolution and minimizing downtime.
  • Proactively identify opportunities to improve client performance, communicating with clients to implement changes and optimize their experience.
  • Provide high-quality deliverables, exceptional customer service, and maintain strong relationships with clients.
  • Ensure the Team Leader is informed of client support activities, providing accurate status reports for management review.

Requirements:

  • Excellent interpersonal communication skills, with the ability to work effectively with clients and internal stakeholders.
  • Previous experience in client service or face-to-face interactions, with a proven track record of delivering exceptional results.
  • Ability to work on multiple projects simultaneously, manage time, and prioritize tasks accordingly.
  • Fluency in both oral and written English, with fluency or working knowledge of other languages a plus.

What We Offer:

  • A dynamic and fast-paced work environment, with opportunities for growth and development.
  • A competitive total compensation package, including benefits and perks.
  • The chance to work with a global team of experts, collaborating to solve complex business challenges.

About Onyx CenterSource:

We're a leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our team of experts is dedicated to helping our clients streamline commission payments, remove friction from the process, and focus on strategic, revenue-generating activities.

Join Our Team:

If you're a motivated and results-driven individual with a passion for delivering exceptional client support, we encourage you to apply for this exciting opportunity. As a Support Operations Specialist, you'll have the chance to make a real impact on our clients' success and contribute to the growth and success of Onyx CenterSource.



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