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Operations Support/Research Specialist
hace 2 meses
**About Us**
CMAS Adquirente, S. de R.L. de C.V. is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. Our global team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.
**Job Summary**
We are seeking an experienced Operations Support/Research Specialist to join our dynamic team. The successful candidate will be responsible for monitoring the production and certification environment to ensure application SLAs are met.
**Key Responsibilities**
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
- Manage team releases, coordinate with internal customers on platform operations.
- Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
- Assist in the creation and maintenance of Merchant Accounting Operations procedures and processes.
- Work on assignments requiring considerable initiative, understanding the implications of work and making recommendations for solutions.
- Be available to provide 24/7 on-call support for the Merchant Accounting System.
- Act as a mentor and leader for entry-level roles.
**Other Responsibilities**
- Establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly.
- Drive initiatives, collaborate with other teams and resources.
**Requirements**
- Bachelor's Degree or relevant experience in place of education.
- Minimum four years of Relevant Experience.
- Information Technology Field and/or Bankcard Industry experience.
- Able to work days, Mon-Fri, 8 AM to 5 PM.
- Must be available for 24/7 On-Call production support.
- Google Suite experience.
- Merchant Accounting System (MAS) knowledge.
**Preferred Qualifications**
- Demonstrated ability working in a high volume, high availability environment.
**Competencies**
- Strong verbal and written communication skills.
- Collaborates effectively with others.
- Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
- Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
- Skills / Knowledge - Developing professional expertise in applying company policies and procedures to resolve various issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
- Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs.
- Industry Knowledge - Continued self-education as it relates to current or future roles within the team.
- Incident Response - Knowledge and skills to contribute to all phases of Incident Response.
