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Experienced Team Lead

hace 2 meses

Tijuana, Baja California, México Taskus A tiempo completo
Team Leader Role

As a Team Leader at TaskUs, you will play a crucial role in driving the performance of our operations department. Your primary objective will be to provide exceptional customer experiences to our clients, while ensuring that your team members consistently meet their Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities:

  • Manage the day-to-day planning and operations of your team, ensuring seamless execution and high-quality results.
  • Coach and develop your team members, providing guidance and support to help them improve and grow.
  • Act as a bridge between your team and other departments, facilitating effective communication and collaboration.
  • Monitor and analyze team performance, identifying areas for improvement and implementing strategies to enhance overall productivity.
  • Develop and maintain reports on team performance, providing actionable insights to inform business decisions.

Requirements:

  • At least one year of relevant Team Leader experience, managing a team of 10+ members in a customer support role within an outsourcing or similar company.
  • Excellent verbal and written communication skills, with above-average technical know-how.
  • Able to think creatively and develop innovative solutions to complex problems.
  • Strong leadership and coaching skills, with a focus on developing and empowering team members.

TaskUs Values:

We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.