Cloud Technical Advocate for Enterprise Systems

hace 4 semanas


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

Company Overview

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering a robust suite of products and services to power businesses.

We are committed to furthering our culture of inclusion, with more than thirteen employee-led affinity groups reaching over 90,000 employees across hundreds of chapters globally. Our innovative benefit offerings and annual learning experiences promote diversity and equity.

About the Job

We are seeking a skilled Cloud Support Engineer I to join our team in Mexico City. As a member of our global organization, you will provide technical support to customers and internal teams, leveraging your expertise in Windows Server administration and troubleshooting tools.

Your day will be filled with solving complex customer cases through various contact channels, applying advanced techniques, and working with customers to identify root causes. You will also drive initiatives to improve support-related processes and develop new technical skills.

Responsibilities

  • Solve customer cases through telephone, email, and web/live chat, applying advanced troubleshooting techniques to provide tailored solutions.
  • Drive initiatives to improve support-related processes and enhance customer experience.
  • Leverage customer support experience to provide feedback on how to improve AWS services and work on critical, highly complex customer problems.
  • Continuously learn groundbreaking technologies and develop new technical skills.
  • Act as an interviewer in hiring processes and coach/mentor new team members.

Requirements

To succeed in this role, you should have:

  • 1+ year of experience with enterprise systems administration in Windows Server and related services.
  • Knowledge or experience with network troubleshooting.
  • Ability to communicate effectively in English within technical and business settings.

Preferred Qualifications

  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • Understanding of conversion technologies like disk format and resource monitoring.
  • Experience managing full application stacks from OS up through custom applications.
  • Knowledge on storage technologies.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

Estimated Salary

$100,000 - $150,000 per annum, depending on location and experience.



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