SAP Enterprise Cloud Services Delivery Expert
hace 4 semanas
**Transforming Businesses with SAP**
We are seeking an experienced SAP technology professional to join our Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
**Key Responsibilities:**
- Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
- Participate in major incident handling, troubleshoot service request failures, downtime extensions, and long-running ongoing incidents for a customer.
- Quick responses during escalations, take proactive steps to avoid escalations, identify, and drive initiatives to improve operation and stability for our customer system.
- Root cause analysis for service request failures/outages, performance issues, and continuous improvement methodologies.
- Analyze root-causes of failures (if known) in achieving KPIs and define a corrective action plan with well-defined mitigation steps.
- Coordinate and orchestrate work between various teams with strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in continuous improvement initiatives to address customer pain points and enhancements in service delivery.
- Process improvement initiatives for daily operational activities.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive operation services for the customer and service on-demand with timely alert reduction program to all stakeholders involving the customer.
**Requirements:**
- Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades/Updates), SAP Project Management, Support, Escalation Management.
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
- Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
- Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery.
**What We Offer:**
A highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from.
**Join SAP and be part of our mission to help the world run better.**
-
SAP Enterprise Cloud Services Delivery Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completo**Transforming Business with SAP Cloud Services**At SAP, we empower organizations to drive innovation and growth through our cutting-edge cloud solutions. As a key member of our Enterprise Cloud Services Delivery team, you will play a pivotal role in ensuring seamless cloud transformation for our customers.**Your Mission**As a Cloud Transformation Expert,...
-
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Consultant to join our Enterprise Cloud Services team. As a Technical Consultant, you will be responsible for delivering high-quality cloud services to our customers, leveraging your expertise in SAP technologies and cloud infrastructure.Key Responsibilities:Support the delivery of cloud services to...
-
SAP Enterprise Cloud Services Delivery Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoUnlock the Power of Cloud TransformationAt SAP, we're committed to helping our customers achieve their business goals through innovative cloud solutions. As an Enhanced Operations Service Specialist, you'll play a pivotal role in ensuring the smooth operation of our customers' cloud environments.Key Responsibilities:Ensure day-to-day quality service delivery...
-
SAP Enterprise Cloud Services Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Service Delivery and Optimization Specialist to join our SAP Enterprise Cloud Services team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...
-
SAP Enterprise Cloud Services Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAbout the RoleThe SAP Enterprise Cloud Services Specialist plays a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As a trusted advisor, you will serve as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs, and...
-
SAP Enterprise Cloud Services Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleSAP is seeking a highly skilled Service Delivery Specialist to join our Enhanced Operations Service organization. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the delivery organization with...
-
Enterprise Cloud Services Expert
hace 3 días
San Pedro Garza García, Nuevo León, México SAP A tiempo completoCompany Overview:">SAP is a leading enterprise application software company that empowers organizations to innovate and grow through simplification.">Job Description:">We are seeking an experienced Enterprise Cloud Services Expert to join our team as a Senior HANA Database Professional. As a key member of our ECS delivery organization, you will be...
-
Enterprise Cloud Solutions Expert
hace 1 semana
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAt SAP, we're looking for a highly skilled Enterprise Cloud Solutions Expert to join our team. As an expert in cloud solutions, you'll be responsible for supporting the Enterprise Cloud Services customer for SAP innovative products.This role involves assessing and solving issues in new or existing customers, working with high attention to detail,...
-
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob Title OverviewSAP SE is seeking a highly skilled Senior Technical Consultant to join its Enterprise Cloud Services team in Monterrey.About the RoleThis senior technical consultant position will be responsible for leading the service delivery of SAP solutions based on defined Key Performance Indicators (KPIs). The successful candidate will provide...
-
SAP Enterprise Cloud Services Technical Consultant
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoSAP Enterprise Cloud Services Technical Consultant Role SummarySAP SE is seeking a highly skilled Technical Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex SAP cloud landscapes for our global customers.Key Responsibilities:Assess and resolve...
-
Enterprise Cloud Services Database Administrator
hace 5 días
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoSAP Se is seeking a seasoned Database Administrator to join its Enterprise Cloud Services Delivery team. This role offers the opportunity to work on critical projects and administration in a dynamic environment, driving continuous improvement and increasing operation, availability, and efficiency.Job DescriptionThe successful candidate will be responsible...
-
San Pedro Garza García, Nuevo León, México SAP A tiempo completoWe are seeking a skilled Enterprise Cloud Services Linux Technology Specialist to join our team.About the RoleThis role will involve handling Incidents, Alerts, and Service Requests for complex SAP Landscapes. As a specialist in Enterprise Cloud Services, you will be responsible for planning, setup, implementation, and operation of SAP technologies achieving...
-
Senior Database Administrator, Enterprise Cloud Services
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob DescriptionWe are looking for a skilled Cloud Database Expert to join our Global Operations team. As a key member of our team, you will be responsible for designing, implementing, and maintaining our cloud-based database systems.Key Responsibilities:Design and implement cloud-based database architecturesDevelop and maintain database systems to ensure...
-
Enterprise Cloud Services IT Specialist
hace 7 horas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAt SAP, we empower professionals to drive business success through innovation and collaboration. Our company culture is built on a shared passion for delivering exceptional results.Job Summary:The Enterprise Cloud Services (ECS) organization within the Customer Services and Delivery board area focuses on running and operating SAP's private cloud offering....
-
San Pedro Garza García, Nuevo León, México SAP A tiempo completoEnterprise Cloud Services Major Incident ManagerAbout the RoleThe Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP.Key ResponsibilitiesWork as the responsible Major...
-
Strategic Enterprise Cloud Services Consultant
hace 6 días
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Strategic Enterprise Cloud Services Consultant to join our team. As a key member of our SAP Enterprise Cloud Services, you will be responsible for supporting our customers with innovative SAP products.ResponsibilitiesProvide pre-sales support and lead service delivery based on defined KPIs.Build...
-
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAbout the JobAt SAP SE, we are looking for a Senior Technical Expert to join our team in ensuring the 24/7 availability of SAP systems running in our Enterprise Cloud Services. This role involves responding to, troubleshooting, and resolving alerts and incidents, as well as serving as an escalation point for productive issues at the Last Line of Defense...
-
San Pedro Garza García, Nuevo León, México Sap A tiempo completoCompany OverviewSAP is a leading global provider of enterprise software solutions, helping over 400,000 customers worldwide to work together more efficiently and use business insight more effectively.We are committed to innovation, quality, and customer satisfaction, with a highly collaborative team ethic and a strong focus on personal development.About the...
-
Technology Consultant for Enterprise Cloud Services
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoWe're Looking for a Cloud Services ExpertSAP is seeking an IT Technology Consultant to join our Enterprise Cloud Services team. As a key member of our team, you'll be responsible for delivering and maintaining complex SAP landscapes, ensuring high availability, and troubleshooting technical issues.The Role:As an IT Technology Consultant, you'll handle...
-
Linux Consultant
hace 4 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAbout the RoleSAP is seeking an IT Technology Associate Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for providing technical expertise and support for our customers across multiple infrastructures.Key ResponsibilitiesHandling Incidents, Alerts, and Service RequestsDelivery and maintenance of...