SAP Enterprise Cloud Services Delivery Expert

hace 4 semanas


San Pedro Garza García, Nuevo León, México Sap A tiempo completo

**Transforming Businesses with SAP**

We are seeking an experienced SAP technology professional to join our Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

**Key Responsibilities:**

  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
  • Participate in major incident handling, troubleshoot service request failures, downtime extensions, and long-running ongoing incidents for a customer.
  • Quick responses during escalations, take proactive steps to avoid escalations, identify, and drive initiatives to improve operation and stability for our customer system.
  • Root cause analysis for service request failures/outages, performance issues, and continuous improvement methodologies.
  • Analyze root-causes of failures (if known) in achieving KPIs and define a corrective action plan with well-defined mitigation steps.
  • Coordinate and orchestrate work between various teams with strong collaboration with other units within and outside Enterprise Cloud Service units.
  • Bring in continuous improvement initiatives to address customer pain points and enhancements in service delivery.
  • Process improvement initiatives for daily operational activities.
  • Streamline standard operating procedures by focusing on automation enhancements.
  • Proactive operation services for the customer and service on-demand with timely alert reduction program to all stakeholders involving the customer.

**Requirements:**

  • Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades/Updates), SAP Project Management, Support, Escalation Management.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
  • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
  • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery.

**What We Offer:**

A highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from.

**Join SAP and be part of our mission to help the world run better.**



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