SAP Enterprise Cloud Services Delivery Specialist

hace 3 semanas

San Pedro Garza García, Nuevo León, México Sap A tiempo completo

**Transforming Business with SAP Cloud Services**

At SAP, we empower organizations to drive innovation and growth through our cutting-edge cloud solutions. As a key member of our Enterprise Cloud Services Delivery team, you will play a pivotal role in ensuring seamless cloud transformation for our customers.

**Your Mission**

As a Cloud Transformation Expert, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. Your expertise will be instrumental in driving initiatives to improve operation and stability for our customer systems, while also standardizing and simplifying server operations.

**Key Responsibilities**

  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPI and SLA's.
  • Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and driving initiatives to standardize and simplify server operations.
  • Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization etc) for SAP systems running on Hyperscalers platform utilizing various performance tools.
  • Assist EOS operations support for any ongoing performance issues in customer production systems.
  • Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issue before sign-off for production implementation using data-driven approach.
  • Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
  • Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
  • Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
  • Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies.
  • Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
  • Streamline standard operating procedures by focussing on automation enhancements.
  • Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

**What We Offer**

As a Cloud Transformation Expert, you will be part of a dynamic team that is passionate about delivering exceptional results. We offer a collaborative and caring work environment, with opportunities for learning and development, recognition for individual contributions, and a range of benefits to support your well-being.

**What You'll Bring**

We are looking for an experienced SAP technology professional with a proven track record in areas like SAP Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of performance tools and experience in cloud transformation is highly desirable.

  • SAP Enterprise Cloud Services Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock the Power of Cloud TransformationAt SAP, we're committed to helping our customers achieve their business goals through innovative cloud solutions. As an Enhanced Operations Service Specialist, you'll play a pivotal role in ensuring the smooth operation of our customers' cloud environments.Key Responsibilities:Ensure day-to-day quality service delivery...

  • SAP Enterprise Cloud Services Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery and Optimization Specialist to join our SAP Enterprise Cloud Services team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...

  • SAP Enterprise Cloud Services Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Service Delivery Specialist to join our Enhanced Operations Service organization. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the delivery organization with...

  • SAP Enterprise Cloud Services Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleThe SAP Enterprise Cloud Services Specialist plays a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As a trusted advisor, you will serve as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs, and...

  • SAP Enterprise Cloud Services Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP Enterprise Cloud Services team. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.As the primary point of contact for the TSMs with the delivery organization, you will ensure activity...

  • SAP Enterprise Cloud Services Delivery Expert

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Transforming Businesses with SAP**We are seeking an experienced SAP technology professional to join our Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.**Key Responsibilities:**Ensure day-to-day quality service delivery and...

  • Enterprise Cloud Services Linux Technology Specialist

    hace 1 día

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We are seeking a skilled Enterprise Cloud Services Linux Technology Specialist to join our team.About the RoleThis role will involve handling Incidents, Alerts, and Service Requests for complex SAP Landscapes. As a specialist in Enterprise Cloud Services, you will be responsible for planning, setup, implementation, and operation of SAP technologies achieving...

  • Cloud Services Technical Specialist, SAP Enterprise Solutions

    hace 1 día

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    Company OverviewSAP is a leading global provider of enterprise software solutions, helping over 400,000 customers worldwide to work together more efficiently and use business insight more effectively.We are committed to innovation, quality, and customer satisfaction, with a highly collaborative team ethic and a strong focus on personal development.About the...

  • Senior Technical Consultant, Enterprise Cloud Services, Subject Matter Expert

    hace 6 días

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Consultant to join our Enterprise Cloud Services team. As a Technical Consultant, you will be responsible for delivering high-quality cloud services to our customers, leveraging your expertise in SAP technologies and cloud infrastructure.Key Responsibilities:Support the delivery of cloud services to...

  • IT Cloud Services Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced IT professional to join our Enhanced Operations Service team at SAP. As an Enhanced Operations Service Specialist, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.The ideal candidate will have a proven track record in at least one of the...

  • SAP Basis Service Delivery Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the Role: We are seeking a skilled Service Delivery Specialist for SAP Basis to join our team. As a key member of our SAP ECS – Enhanced Operations Service (EOS) organization, you will serve as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key Responsibilities:Act as the primary...

  • SAP Enterprise Cloud Services Technical Consultant

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    SAP Enterprise Cloud Services Technical Consultant Role SummarySAP SE is seeking a highly skilled Technical Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex SAP cloud landscapes for our global customers.Key Responsibilities:Assess and resolve...

  • BASIS Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock Your PotentialAt SAP, we're committed to helping our customers succeed in the digital economy. As a Service Delivery Specialist, you'll play a critical role in ensuring the smooth operation of our Enterprise Cloud Services. Your expertise will be instrumental in safeguarding and optimizing our customers' investments in SAP technology.Key...

  • SAP Basis Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleThe SAP Basis Service Delivery Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...

  • Enterprise Cloud Services Database Administrator

    hace 1 día

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    SAP Se is seeking a seasoned Database Administrator to join its Enterprise Cloud Services Delivery team. This role offers the opportunity to work on critical projects and administration in a dynamic environment, driving continuous improvement and increasing operation, availability, and efficiency.Job DescriptionThe successful candidate will be responsible...

  • SAP BASIS Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleThe SAP BASIS Service Delivery Specialist plays a crucial role in ensuring the smooth operation of SAP Enterprise Cloud Services. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP technology. This involves collaborating with Customer Delivery Managers to ensure customer satisfaction...

  • Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Job Summary**We are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.**Key Responsibilities**Act as the primary point of contact for the TSMs with the...

  • Cloud Infrastructure Services Delivery Specialist

    hace 6 días

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **SAP - A Global Leader in Enterprise Software Solutions**We are a dynamic team at SAP, dedicated to delivering exceptional cloud infrastructure services to our clients worldwide.Our goal is to empower businesses with cutting-edge technology and expertise, helping them thrive in today's fast-paced digital landscape.As a key member of our team, you will play...

  • SAP Basis Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleAt SAP, we're seeking a highly skilled SAP Basis Service Delivery Specialist to join our team. As a trusted advisor, you'll play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery organization, ensuring...

  • Sap Basis Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleSAP is seeking a highly skilled Sap Basis Service Delivery Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary responsibility will be to serve as the primary point of contact for the TSMs with the delivery...