SAP Enterprise Cloud Services Delivery Specialist

hace 2 semanas

San Pedro Garza García, Nuevo León, México Sap A tiempo completo

**Transforming Business with SAP Cloud Services**

At SAP, we empower organizations to drive innovation and growth through our cutting-edge cloud solutions. As a key member of our Enterprise Cloud Services Delivery team, you will play a pivotal role in ensuring seamless cloud transformation for our customers.

**Your Mission**

As a Cloud Transformation Expert, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. Your expertise will be instrumental in driving initiatives to improve operation and stability for our customer systems, while also standardizing and simplifying server operations.

**Key Responsibilities**

  • Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPI and SLA's.
  • Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and driving initiatives to standardize and simplify server operations.
  • Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization etc) for SAP systems running on Hyperscalers platform utilizing various performance tools.
  • Assist EOS operations support for any ongoing performance issues in customer production systems.
  • Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issue before sign-off for production implementation using data-driven approach.
  • Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
  • Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
  • Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
  • Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies.
  • Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
  • Streamline standard operating procedures by focussing on automation enhancements.
  • Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

**What We Offer**

As a Cloud Transformation Expert, you will be part of a dynamic team that is passionate about delivering exceptional results. We offer a collaborative and caring work environment, with opportunities for learning and development, recognition for individual contributions, and a range of benefits to support your well-being.

**What You'll Bring**

We are looking for an experienced SAP technology professional with a proven track record in areas like SAP Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of performance tools and experience in cloud transformation is highly desirable.

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