Revenue Specialist I

hace 5 días


Monterrey, Nuevo León, México Worldwide Express A tiempo completo
Job Summary

We are seeking a highly skilled Revenue Specialist I to join our team at Worldwide Express. As a key member of our finance department, you will be responsible for ensuring timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss.

Key Responsibilities
  1. Collection and Resolution: Perform collection duties associated with outstanding balances and delinquent accounts, ensuring that customers are set up correctly for billing purposes.
  2. Customer Communication: Respond to customer inquiries and resolve billing and payment issues in a timely and professional manner.
  3. Account Management: Keep detailed records of customer accounts and ensure continued follow-up for account resolution.
  4. Performance Metrics: Meet key performance indicators (KPIs) as per company procedures.
  5. Collaboration and Escalation: Collaborate with other departments to respond to customer inquiries and escalate advanced customer issues or higher balance account concerns to second and third tier for additional review.
  6. Knowledge and Skills: Maintain high-level knowledge of other operations departments and systems, and convert customers' payment methods to electronic/autopay.
  7. Payment Issues: Communicate payment issues with the sales team and remedy returned, declined, and fraudulent payments that occur with past due accounts.
  8. Payment Plans: Arrange payment plans for customers that would otherwise be sent to an outside collection agency.
Requirements
  1. Education: Bachelor's degree in finance, accounting, or equivalent preferred.
  2. Experience: Minimum of 1 year experience in collections, finance, or customer service.
  3. Skills: Strong customer service, communication, critical thinking, and analytical skills, with the ability to work in a fast-paced environment.
Work Environment

This role is typically performed in a general office environment, with occasional travel to corporate locations as needed.



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