Support Office Experience Specialist

hace 3 días

Ciudad de México, Ciudad de México H&M Group A tiempo completo
Job Description

As a Support Office Experience Specialist at H&M Group, you will play a crucial role in creating an exceptional and meaningful overall office experience through high-level colleague and customer service. You will be the brand ambassador, utilizing H&M Values, Fashion, and Sustainability in everything you do. Your focus will be on driving a culture of engagement across our offices and providing outstanding customer services to office colleagues.

A Day in the Life

As a Support Office Experience Specialist, your typical day will include:

  • Communicating with colleagues and stakeholders to ensure they are informed about office best practices, key updates, and events.
  • Securing Support Office engagement activities and partnering with Internal Communications to secure a calendar of office events.
  • Acting as a modern concierge, connecting colleagues with relevant business partners based on informational requests.
  • Leading by example and encouraging a culture of outstanding customer service and colleague experience.
  • Implementing and securing office routines that support a seamless colleague office experience.
  • Managing the reception desk, greeting all visitors, and acting as the point of contact for all Support Office requests.
  • Ensuring the acceptable appearance, standards, cleanliness, and order of the overall office space.
  • Supporting with logistics and execution of office events, such as setting up the space and catering services.
  • Supporting fire safety planning and execution with the Security Manager and Support Office HR Business Partner.
  • Acting as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application.
  • Receiving, sorting, and distributing incoming mail and packages, and applying postage to outgoing mail.
  • Partnering with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team, and support office initiatives alongside the Support Office HR Business Partner.
Qualifications

To be successful in this role, you will need:

  • 2+ years' experience as a receptionist, administrative assistant, or other office assistant position.
  • Strong sense of customer service, collaboration, interpersonal skills, and professionalism.
  • Strong planning, organizational skills, and attention to detail.
  • Ability to multitask and prioritize.
  • Driven to use own initiative with a solution-oriented mindset and strong follow-through.
  • Ability to provide feedback in a constructive and professional way.
  • Works well in a fast-paced environment, with a strong ability to be agile.
  • Maintains an approach of continuous improvement.
  • Excellent verbal, written, and listening communication skills.
  • Proficient with Microsoft tools, such as Excel, Word, and Outlook.
Why You'll Love Working at H&M Group

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you're encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits. You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

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