Senior Manager, Customer Quality Assurance Director

hace 23 horas


Mexicali, Baja California, México Advanced Energy Industries, Inc. A tiempo completo
Job Summary

The Senior Manager, Customer Quality Assurance Director will be responsible for driving resolution for problems in materials, components, and products through systematic and fast methodologies. This individual will lead 8D problem resolution teams for internal and external raised concerns, including close interaction with other functions as needed. The successful candidate will serve as the go-to person on matters of solving problems and providing training on fundamental quality tools and supports improvement efforts.

Key Responsibilities
  • Ensure the resolution of identified problems with the urgency they may require.
  • Confirm failure description and scope of issue. Drive emergency actions.
  • Collect, review, and react to data collected within the manufacturing processes. Ensure containment actions are due on time.
  • Drive root cause analysis till identification and derive corrective action plans.
  • Lead the problem-solving team and for Fast Response System. Responsible for driving the problem-solving process including tool use, confirming 8D content and meeting customer and/or internal response time requirements.
  • In the case of non-conforming products, facilitate the problem-solving process with the relevant team.
  • Perform process capability studies on existing processes. Review and analyze results. Recommend changes to processes based upon findings and perform follow up to verify effectiveness.
  • Participate in the modification of Failure Mode and Effects Analysis (FMEA).
  • Ensure on-time communication to the customers on the escalated issues and drives accountability on problem resolution.
  • Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety, or environmental risks.
Work Environment

The Senior Manager, Customer Quality Assurance Director will work in a standard office environment, noisy and busy manufacturing areas/labs, and clean-room environment. Advanced Energy Industries, Inc. is a highly dynamic, technically challenging, and fast-paced manufacturing workplace.

Qualifications
  • Strong communication, facilitating, and coordination skills.
  • Able to handle communications with customers.
  • Expert in problem-solving methodologies.
  • 6 Sigma Black Belt.
  • Expert on practical problem-solving tools using 8D methodology.
  • Experience in assembly processes.
Preferred Qualifications
  • Experience in relevant manufacturing processes and technologies.
  • Expertise knowledge on quality tools, and process/production control methods such as FMEA, SPC, Variation Control, MSA or GR&R techniques.
Experience

Technical Expert Level Position; minimum 10 years' experience in industry. Experienced with working in a fast-paced, high mix low volume manufacturing environment. Experienced with manufacturing quality and product quality management. Expert of 6 Sigma, SPC, Variation Control, MSA or GR&R techniques and other quality tools. Understanding of ISO 9001 quality systems and copy exact requirements.



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