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Customer Service Representative

hace 2 meses

Tijuana, Baja California, México Naps A tiempo completo

**Job Summary**

NAPS is a leading custom apparel company seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

**Key Responsibilities:**

• Assist customers with creating and modifying custom designs, and processing orders accurately and efficiently.

• Create competitive quotes for customer order requests and act as a point of contact between customers and our departments.

• Complete timely customer follow-ups to ensure fulfillment of sales and customer service needs.

• Collaborate with our team to resolve customer complaints and issues in a professional and courteous manner.

• Develop and maintain a thorough understanding of our products and services to provide expert advice to customers.

**Requirements:**

• True computer proficiency and ability to navigate between systems.

• Bilingual with 80-90%+ proficiency in English.

• High attention to detail, organization, and multi-tasking skills.

• Ability to problem solve and think outside the box.

• Associate degree or higher.

• Previous experience with custom manufacturing is preferred, but not required.

• Inside sales experience a plus.

**Work Environment:**

NAPS is a fast-paced and dynamic work environment that values innovation, creativity, and customer satisfaction. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.