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ITAD Operations Manager

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Business Environment

Hewlett Packard is a technology company that believes in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere - every person, every organization, and every community around the globe. This motivates us - inspires us - to do what we do. To invent, and to reinvent. To engineer experiences that amaze. We are looking for those who are insatiably curious, able to work across borders and without limits, and who possess the passion to help shape the future of sustainable and ethically made products and services.

Sustainable Impact

Sustainable Impact is at the heart of Hewlett Packard's reinvention journey - fueling our innovation, growth, and strengthening our business for the long-term. Our aspiration is to make Hewlett Packard the world's most sustainable and just technology company.

Job Summary

The ITAD (Information Technology Asset disposition) operations team in the WW Returns and Takeback Operations organization, is responsible for designing, implementing, and managing the process of securing data, refurbishing and recycling devices, reselling and recovery devices of used Hewlett Packard and Non-Hewlett Packard products. We manage our programs and processes on a day-to-day basis to ensure they meet Hewlett Packard's legal and environmental obligations, quality, cost goals, and the needs of our customers. We are also responsible for developing and driving plans for continuous improvement, re-engineering our network and processes, and selecting the best suppliers and partners in the market to work with.

Main Responsibilities

The ITAD Operations Manager's main responsibilities will be to lead the global team of Supply Chain professionals who manage the ITAD customer facing program and E2E quote for buying used devices. You will set the vision and drive business model strategies that enable market access and enhance the perception of Hewlett Packard products in the secondhand market. You will drive and lead the continuous improvement of the processes and system to exceed customer expectations and drive business success for Hewlett Packard. You will need to be comfortable with both strategic and tactical focus areas while coaching your employees towards success. You will evaluate and analyze regulatory and home & office customer insights that can inform future product and business model designs and influence business partners to act and make investments.

Accountabilities

Key accountabilities include:

  • Be the primary voice for ITAD Operations with Renew Leadership.
  • Shape business model, technology development and customer value proposition evolution.
  • Engage with customers, sales and channel partners to differentiate Hewlett Packard ITAD.
  • Ensure that safe, legally compliant asset disposition and cost-effectively deliver on customer value proposition in our markets.
  • Lead and support the development and improvement of ITAD Operations processes and tools, establishing new capabilities and driving continuous improvement in the quality and efficiency of team operations.
  • Inspire the team to work across complex and ambiguous frameworks that might impact product design or market access and develop insights to influence GBU and Sales partners.
  • Ensure program and project discipline is in place to execute team and Department initiatives.
  • Bring calm to periods of escalation and tension.
  • Manage ambiguity; put it to work for the better of Hewlett Packard.

Leadership Responsibilities

Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Key Performance Indicators

Accountable for results of a major program in terms of cost, direction and people management.

Education and Experience Required

First level university degree or equivalent experience; may have advanced university degree.

Typically 8+ years of experience in a supply chain or related function.

Typically 0-2 years of people management experience.

Knowledge and Skills

Advanced understanding of demand and supply planning processes and strategy.

Excellent analytical and data modelling skills

Excellent project management skills.

Excellent people management skills, including managing teams across geographies.

Excellent communication skills; mastery in English and local language.

Strong business acumen.

Sound understanding of Hewlett Packard's policies and processes.

Strong multi-tasking and prioritization skills.