Associate Manager

hace 21 horas


Ciudad de México, Ciudad de México SpotOn A tiempo completo

At SpotOn, we're dedicated to helping restaurants and small businesses thrive with our innovative payment and software technology. Our team is passionate about delivering exceptional customer experiences and driving business growth.

We're seeking an Associate Manager to join our technical support department, providing administrative support and driving operational excellence. In this multifaceted role, you'll work closely with the Client Experience Sr. Manager to manage projects, streamline processes, and maintain strong relationships with key stakeholders.

Key Responsibilities:

  • Provide strategic support and high-level leadership to contact center operations, ensuring optimal performance based on relevant business KPIs.
  • Manage follow-ups, documentation, and data analytics for all business needs, ensuring a data-driven approach to decision-making and strategy.
  • Collaborate with senior leadership to align customer experience strategies with overall business objectives, ensuring flawless execution.
  • Drive the development and implementation of comprehensive customer experience strategies, focusing on exceeding customer expectations and achieving industry-leading service levels.

Requirements:

  • Minimum three years of prior experience in a relevant leadership role.
  • Excellent English and Spanish communication skills, both verbal and written.
  • Proven cross-functional collaboration and communication skills.
  • Proven record of leading cross-functional teams.

Career Development:

As a Client Experience Associate Manager, your journey of professional growth and skill enhancement is a priority. Under the guidance of your Sr. Manager, you will receive comprehensive training and development in various key areas, including business management, change management, project management, leadership, customer experience innovation, advanced communication and negotiation, financial acumen, and technology and digital transformation.

Targeted Markets/Industries:

  • Technical Support
  • Contact Centers
  • Program Management
  • Data Analytics
  • Strategy Support

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.


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