Response Team Lead Engineer
hace 6 días
Job Summary
Aptiv Plc is seeking a highly skilled Response Team Lead Engineer to join our team. As a key member of our quality assurance team, you will be responsible for leading external quality incidents with extended teams to provide timely responses to customers.
Key Responsibilities
- Lead external quality incidents with extended teams to provide timely responses to customers.
- Follow up on customer complaints workflow to ensure prompt resolution.
- Coordinate activities for contentions and corrective actions for customer quality claims.
- Maintain contact and meet the requirements of internal and external customers.
- Provide external quality performance information to Guarantee Engineer when required.
- Support and liaise with Warranty Engineers and AQE for customer complaints (warranties/AIMS).
- Support Quality Engineers when there are doubts about the acceptance criteria.
- Ensure compliance with specific response requirements of each client.
Requirements
- Bachelor's degree in Electronics, Electromechanics, Mechatronics, Industrial or related field.
- At least 3 years of experience in the automotive industry as a Process Quality Engineer, Supplier Quality Engineer, Customer Window, or quality-direct contact with customers.
- English - business conversational.
- Very good communication skills.
- Experience with the automotive electronics industry (SMT components and process).
- Knowledge & experience with Quality Systems, problem-solving tools, SPC, PFMEA & Quality Plans.
- Knowledge & experience with Quality standards - ISO IATF 16949, VDA 6.3 is a plus.
- 8Ds, 5Ps, FTA, Failure Mechanism analysis.
Why Aptiv?
Aptiv Plc is an inclusive company that values diversity and provides opportunities for growth and development. We prioritize safety and strive to create a safer world for everyone. Our comprehensive benefits package includes major medical insurance, life insurance, flexible retirement plan, and tuition reimbursement.
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