Data and Business Insights Analyst
hace 4 semanas
At Zendesk, we're committed to delivering exceptional customer experiences. As a leader in customer service software, we're pushing the boundaries to ensure the best experiences are built with our platform.
Job DescriptionStrategic Finance and Analytics Team
We're seeking a talented Data and Business Insights Analyst to join our Strategic Finance and Analytics team. As a key member of this team, you'll play a pivotal role in shaping how we deliver strategic analytics and decision support across Finance, Sales, Marketing, Customer Success, Product, Enterprise Data, and Operations teams.
About the Role
- You'll be responsible for regularly reporting findings and key metrics to leadership, including C-Staff, to inform decision-making.
- You'll perform analysis, build decks, and dashboards to generate insights using your technical skills and business acumen.
- You'll develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers.
- You'll work with cross-functional teams to gain alignment on metrics definitions and analyses.
- You'll collaborate with the Enterprise Data and Analytics team on technical requirements and analysis.
Requirements
- 2-4 years of prior experience in an analytics, business intelligence, or strategy consulting role.
- Excellent SQL skills (experience with BigQuery is a plus).
- Experience with Business Intelligence tools.
- Excellent written and verbal communication skills.
- BS/BA in computer science, mathematics, economics, engineering, or related degree required; Masters degree is a plus.
- Previous SaaS experience a plus.
- Experience building financial models and developing automated reports and dashboards.
Location
This role is based in Mexico City (CDMX) or Mexico State (Estado de Mexico), and you must be physically located in one of these locations.
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