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Trainer Operations Manager

hace 2 meses

Ciudad de México, Ciudad de México Gofluent A tiempo completo

About the Role:

Globally, goFLUENT is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons, and one-on-one 24/7 interactive coaching. We have over 1000 foreign language trainers all over the world.

Our Mission:

We provide the necessary organization and communication required for a healthy and successful working environment.

Job Summary:

As a Trainer Manager, you will play a key role in providing the necessary organization and communication required for a healthy and successful working environment.

Responsibilities:

  • Manage a team of approximately 50 trainers based all around the world
  • Ensure consistent and high-quality lesson delivery on a mass scale
  • Ensure trainer compliance with internal KPIs
  • Propose and follow up on trainer performance improvements
  • Take the lead in team recruitment activities
  • Oversee HR aspects of the trainer team
  • Coordinate with internal teams to provide solutions if issues arise
  • Conduct quarterly performance reviews of trainers

Requirements:

  • Minimum of 3-5 years of managerial experience
  • Bilingual English
  • Excellent communication, leadership, and interpersonal skills
  • Ability to quickly adapt to changing business needs and processes
  • Ability to multitask and work under pressure
  • Experience in teaching is a plus
  • Experience in working in multicultural environments is a plus
  • Bachelor's or College degree

What We Offer:

  • The opportunity to work with amazing colleagues who truly care about each other and from whom you can learn and teach
  • The opportunity to interact in a diverse company culture with colleagues from more than 20 countries
  • The experience of joining a high growth/high traction organization, working in an international, young, and cheerful environment
  • Constant training and access to learning all the languages offered within our platform

Work Arrangements:

  • Full-time position
  • Monday to Friday
  • Hybrid work model