Content Strategy Manager
hace 2 semanas
We are shaping the future of global entertainment at Netflix, and we need your help to make it happen.
As a Program Manager in our Global Customer Service organization, you will play a key role in providing amazing interactions for our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming.
We are looking for a talented individual to join our team in Mexico City, Mexico to support the Customer Service Content Strategy team. This team focuses on helping create and manage all support content for customers and our global network of customer service agents. The successful candidate will drive initiatives to improve the efficiency and effectiveness of support content, working closely with cross-functional partners, and successfully meeting deadlines to make the Netflix experience even better for our customers and agents.
The salary range for this position is between $80,000 and $110,000 per year, depending on experience.
Main Responsibilities:
Drive editorial project/initiatives: Work with project leads to set up project plans, including goals, milestones, and deliverables. Oversee the operational execution of the full project life cycle for large-scale cross-functional projects, ensuring alignment and accountability across multiple teams on objectives and deliverables. Manage cross-functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources.
Support teams' operational needs: Meet with teams, prepare agendas, take minutes, and document meetings. Help communicate project plans to cross-functional stakeholders.
Requirements:
A Bachelor's degree in a relevant field is required, with a Project Management Professional (PMP) certification being a plus. You should have 3+ years of experience in managing complex projects across multiple teams. Excellent writing, editing, and communication skills are essential, as well as experience in customer service or editorial roles. We are looking for an independent, problem-solving individual who is curious, action-oriented, and has strong relationship-building skills.
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