Vendor Compliance Account Support Specialist

hace 6 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

This role is as Dispute Support for US Vendor compliance accounts. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP's financial goals.

Key Responsibilities:

  • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
  • Support Vendor Compliance accounts and Disputes management as a result of chargebacks
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order fulfillment, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Responsible for Total Order to Cash Cycle (Order entry to Invoicing)
  • Partnership with Customers, Partners and Sales Teams in all aspects of Order Fulfillment
  • Customer and Partner facing activities
  • Partner with Contracts/GTS/Credit to meet/exceed customer requirements
  • Partner with SC and Logistics Network to meet/exceed customer requirements
  • OM Compliance
  • SOX, SAB101, SOD, Records Retention

Requirements:

  • First level university degree or equivalent experience.
  • Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Desired Skills:

  • Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
  • Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • S4 Knowledge is desired.
  • Advanced MS Excel knowledge.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of Supply Chain operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.

Key Metrics Supported:

  • Aged Backlog
  • SOTAT
  • SNI
  • Frictionless
  • Vendor Compliance
  • TCE


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