Retail Account Operations Manager

hace 6 días


Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo
Job Description

Job Title: Retail Account Operations Manager

Job Summary:

We are seeking a highly skilled Retail Account Operations Manager to join our team at Hewlett Packard Enterprise. As a key member of our sales operations team, you will be responsible for managing and maintaining relationships with our retail partners, ensuring seamless operations and driving business growth.

Key Responsibilities:

  • Channel Data & Incentives Management: Monitor and analyze channel data and incentives to ensure governance with retail partners, attend governance calls, and handle escalations to correct deviations.
  • Partner Portal Knowledge: Develop and maintain knowledge of Partner Portal capabilities and tools, ensuring accurate documentation and translations, and addressing any issues with process documentation.
  • Partner Profiling: Act as a point of contact for partner data clarification, engaging with partners and sales representatives for onboarding and validating information.
  • Contract and Compliance Support: Provide expertise on partner contract obligations, compliance, and audit requirements, supporting both HP and partners in these areas.
  • Supply Chain and Credit Management: Monitor supply chain performance, mediate escalations, and support credit and collection activities with retail partners.
  • Training and Communication: Develop and deliver training on operational processes and tools, release communications to retail partners, and offer consultancy on operational changes.
  • Project Management and Governance: Manage projects, consult with HP Centers of Excellence, and participate in governance activities to improve key performance indicators with retail partners.

Requirements:

  • Education: First-level university degree or equivalent experience; may have advanced university degree.
  • Experience: Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement, or financial management.
  • Skills: Excellent communication skills (e.g., written, verbal, presentation); mastery in English and local language as well as other languages as required.

About Us:

Hewlett Packard Enterprise is an equal opportunity employer committed to diversity and inclusion. We are dedicated to creating a workplace that is inclusive and respectful of all employees, and we welcome applications from diverse candidates.



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