Network Security Expert

hace 5 días


Ciudad de México, Ciudad de México Fortinet A tiempo completo

At Fortinet, we are seeking a talented and experienced Technical Support Engineer to join our team in Mexico City. This is an exciting opportunity for someone who wants to work with leading-edge security solutions and help our customers achieve their goals.

About the Role

This position will involve providing technical support and assistance to our customers, analyzing complex network issues, and collaborating with cross-functional teams to resolve problems efficiently. You will be responsible for troubleshooting and resolving customer complaints, escalating critical issues as necessary, and working closely with internal stakeholders to ensure timely resolution.

We are looking for a highly skilled professional with experience in technical support, strong problem-solving abilities, and excellent communication skills. If you have a passion for networking and security, this could be the perfect opportunity for you.

Key Responsibilities
  • Advanced Troubleshooting: Analyze complex network issues and troubleshoot on FORTIGATE products
  • Configuration Analysis: Collect, analyze, and provide recommendations for configuration information
  • Customer Communication: Manage customer expectations and communicate effectively until case closure
  • Collaboration: Work with peers within post-sales and pre-sales teams to improve service delivery
  • SLA Management: Honor SLAs and metrics to achieve customer satisfaction
Requirements

To be successful in this role, you will need:

  • Experience: At least 1 year of experience in a technical support role in a networking/security company or equivalent education
  • Tech Skills: Strong understanding of TCP/IP, routing protocols, L2/L3 switches; desirable experience with security products (firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning)
  • Soft Skills: Excellent verbal and written communication skills, ability to learn new technologies quickly
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for professional growth. This position is based in Mexico City and requires occasional travel for training and special engagements. If you are passionate about networking and security, and want to make a difference in the industry, apply now



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