HR Generalist Specialist

At Intuitive Surgical, we're united behind our mission: we believe that minimally invasive care is care that improves lives. Through innovation and intelligent technology, we're expanding the potential of surgeons to heal without limits.

We're pioneers and leaders in robotic surgery, striving to foster an inclusive and diverse team committed to making a difference. For over 25 years, we've worked with hospitals and healthcare teams worldwide to help resolve some of the toughest challenges in medical care and push the boundaries of what's possible.

We've built Intuitive through the efforts of great people from diverse backgrounds. We believe that great ideas can come from anywhere: we strive to create an inclusive culture based on diverse perspectives and mutual respect. We lead with inclusion and train our team members to work at their best and be their authentic selves.

Passionate people who want to make a difference drive our culture: our team members are based on integrity, have a solid ability to learn, the energy to get things done, and bring diverse real-world experiences to help us think differently. We actively invest in our team members to support their long-term growth and continue advancing our mission and their full potential.

We're seeking a People Services Specialist to join our team, playing a key role in supporting HR programs, policies, and processes to ensure timely and efficient HR service delivery. The successful candidate will be responsible for completing a variety of tasks to support the daily operations of the HR department, handling escalations, and providing best-in-class customer service for HR second-level tier support.

• Act as an escalation point and coordinate support from Subject Matter Experts (SMEs) for resolution of more complex cases unable to be resolved through self-service or basic transactional support.
• Respond to cases/tickets escalated related to employment policies, programs, and processes to Tier 2 in a timely manner in compliance with defined SLAs.
• Work collaboratively by building and maintaining strong relationships that foster trust and accountability across the organization to deliver customer-centric HR services.
• Support the delivery of annual/recurring HR programs and processes, including but not limited to performance and compensation planning and talent planning/development initiatives.
• Actively participate in continuous improvement efforts to increase effectiveness and efficiency of the People Services organization.
• Work with other HR functions to identify issues, streamline processes, and build synergies to improve employee experience and efficiency.
• Prepare and maintain accurate and effective documentation, communication to customers in consultation with HR compliance, People Solutions, HRBLs, and cross-functional partners for process and procedure changes, as needed.
• Assist with the execution of People Services internal controls by supporting the integrity of employee records and HR system and services-related data.
• Engage with the Digital Experience team to develop, enhance, and educate employees on self-service content. Update People Services Knowledge Base and support the delivery of in-person HR systems support/training when required.
• Contribute to the development of HR Services Tier 1 representatives on HR policies, programs, and procedures, when needed.
• Provide regional-specific support as required based on country/region-specific needs.
• Act as an end-to-end point of contact for most cases with escalation to COEs and People Solutions team when unable to be resolved within Tier 2.
• Actively participate and collaborate with other teams on projects for HR system implementations, improvements, and enhancements to new and existing HR applications, reports, and business processes.
• Regularly prepare, review, and maintain accurate and effective documentation, which may include wet signature documents requiring HR support/communication to customers to ensure consistency in consultation with HR compliance, People Solutions, and HRBLs for process/procedure/policy changes.

• Provide, as required, on-site HR support to Employee Relations (ER) function for specific cases requiring in-person escalated manager coaching/support (if local ER support is not available).
• Proactively partner with People Leaders as needed to resolve low-complex employee-related issues.
• Act as on-site HR Specialist supporting employees face-to-face in locations with larger groups of employees and/or where onsite support would be needed.
• Provide in-person light coaching for people leaders on key manager processes, tools, and systems.
• Assist with onsite delivery of programs (e.g., onboarding of new hires).
• Responsible for ensuring compliance with local laws and regulations.
• Partner with People Solutions, COEs, and HRBLs to deliver and execute cyclical programs onsite.
• Pull-in needed support and resources, as needed, for support and additional insights (e.g., HRBLs, COEs) in more complex matters and as dictated by business need.
• Identify gaps in services/programs/policies and escalate to appropriate team – COE, HRBL, etc.
• Respond to escalations from Tier 1 or Tier 2 where on-site support is needed for resolution.
• Provide on-site support to local leadership in crisis management situations and business-led cultural and recognition activities supporting employee engagement efforts.

• Act as a subject matter expert in designated areas for assigned regions/locations.
• Provide specialized support in areas such as Payroll, Global Mobility, Comp & Benefits, ER & Compliance, and other areas, as assigned.
• Maintain knowledge and skills for assigned areas of specialization.
• Proactively identify areas for process improvement or gaps in services, trends, etc. in collaboration with COEs, People Solutions, and/or other departments.

Required Skills and Experience:

• Strong knowledge of local labor laws.
• Experience in process documentation.
• Demonstrated ability to work independently, initiate, and identify solutions while prioritizing work and meeting deadlines.
• Excellent customer service and service quality improvement skills.
• Strong analytical skills, self-motivated, and goal-oriented individual, passionate about improving business performance.
• Collaborative, team player attitude with a customer service mentality.
• Excellent communication, including verbal, written, and interpersonal, as well as organizational skills.
• Proficient verbal and written communication skills in English and local language(s).

Required Education and Training:

• Bachelor's degree, preferred.
• Minimum 5 years of HR generalist-type experience in HR employee life cycle-related processes, HR compliance, and service delivery for general Tier 2 support.
• Of the 5 years of experience, a minimum of 3 years must be in an area of specialization for specialized Tier 2 role (e.g., ER, Payroll, Comp & Benefits).
• Min 3 years of experience working in a tiered shared service model.

Intuitive Surgical is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees, and prohibit any form of discrimination and harassment, regardless of race, sex, pregnancy status, sexual orientation, gender identity, national origin, color, age, religion, protected veteran status, or disability, genetic information, or any other protected characteristic under federal, state, or local laws.

Shift: Evening
Travel: 10% of the time