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Help Desk Specialist

hace 2 semanas


Monterrey, Nuevo León, México NTT DATA North America A tiempo completo

About the Role:

We are seeking a Help Desk Specialist to join our team in Monterrey, Nuevo León (MX-NLE), Mexico (MX). As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring their systems are running smoothly.

The ideal candidate will have a basic knowledge of Windows operating system and possess excellent client service skills. Travel may be required.

Responsibilities
  1. Perform basic configuration of desktop / notebook / printers.
  2. Assist with simple parts replacement and repair on desktops / notebooks / printers.
  3. Provide technical support to clients via phone, email, or in-person.
  4. Collaborate with other teams to resolve complex technical issues.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science or related field.
  • At least 1 year of experience in technical support or a related field.
  • Basic knowledge of Windows operating system.
  • Excellent communication and interpersonal skills.