Customer Service Representative
hace 3 semanas
About Us
At Helpware, we prioritize people over profits. Our mission is to revolutionize the outsourcing industry by putting employee satisfaction at the forefront of our operations. We believe that by enhancing our employee experience, we can deliver exceptional quality to our clients. Our goal is to create a better kind of outsourcing, centered around people.
Job Overview
We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer experience team, you will be responsible for delivering personalized and memorable experiences for our clients and customers. You will answer questions, address concerns, and provide assistance with products or services.
Key Responsibilities
- Provide exceptional customer service and support
- Quickly learn and adapt to new workflows and processes
- Collaborate with colleagues to achieve team goals
- Perform other tasks as necessary
Requirements
- 6-12 months of experience in a retail environment
- Fluency in English with professional writing skills
- Full-time availability
- Women's retail knowledge in sizing, plus sizing, fabric, etc.
- Knowledge of return processing, order management, and crisis management
- Critical thinking and problem-solving skills
- Experience working with luxury brands is a plus
- Experience with ERP systems and Reamaze/Shopify Plus is a plus
What We Offer
- Competitive benefits package
- 12 vacation days after the first year
- Vacation bonus
- Christmas bonus
- Sunday bonus
- Food vouchers
- Health insurance
- Excellent work environment
- Opportunities for growth and development
- Convenient partnerships for food and more
About Our Client
Our client is a renowned luxury and evening wear brand.
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