Senior Systems Engineer
hace 4 semanas
Job Summary
We are seeking a highly skilled Senior Systems Engineer to join our IT Service Management team at Infosys Mexico. As a key member of our team, you will be responsible for providing exceptional technical support and expertise in Windows operating systems, service desk, software installations, and troubleshooting.
Key Responsibilities
- Provide first-level technical support and incident management for IT services
- Monitor the availability and continuity of IT services and coordinate with internal teams
- Implement planned actions to increase customer satisfaction and meet Service Level Agreements (SLAs)
- Collaborate with the IT Asset Management Team and Audit teams to ensure seamless operations
- Develop and maintain technical documentation and knowledge base
- Participate in Continuous Improvement initiatives to enhance IT service delivery
Requirements
- 2-4 years of experience in IT support operations
- Excellent communication and customer support skills
- Strong knowledge of Windows operating systems, service desk, software installations, and troubleshooting
- Experience with IT asset management and audit processes
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- Opportunity to work with a global leader in next-generation digital services and consulting
- Collaborative and dynamic work environment
- Continuous learning and development opportunities
- Competitive compensation and benefits package
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