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Technical Services Analyst POS Senior
hace 2 meses
We are seeking a highly skilled Technical Services Analyst to join our team at Evenplan. As a Technical Services Analyst, you will play a critical role in ensuring the smooth operation of our Point of Sale (POS) systems.
Key Responsibilities- Collaboration and Integration
Collaborate with our Solution Engineers, software development teams, and QA to streamline banking product integrations, ensuring seamless communication and efficient problem-solving.
Insight and AnalysisProvide valuable insights to our Technical Services and Software Development teams to enhance banking solutions, driving innovation and improvement.
Client and Partner ManagementOversee the technical aspects of relationships with banking clients and partners, ensuring strong partnerships and effective communication.
Training and SupportOffer product, solution, and integration training specifically tailored to the needs of banks, empowering them to maximize the value of our POS systems.
Incident ManagementSupport banks before, between, and after software integration projects, reviewing and assessing banking software implementations to diagnose and resolve any reported issues.
Documentation and CommunicationDocument and manage any incidents detected during testing, providing detailed follow-up and collaborating with development teams for timely resolution.
Communication and Interpersonal SkillsProficient English communication skills, both verbal and written, with strong interpersonal skills to establish solid relationships and effectively work in a team setting.
Technical ExpertiseFamiliarity with POS systems, with an understanding of EMV standards and transactions, as well as broad knowledge of software development structures and logical frameworks.
Project ManagementSkills in project and time management, with an emphasis on prioritizing tasks, and analytical and leadership abilities, with a focus on managing banking client expectations.
Development ProcessesBroad understanding of development processes and methodologies, with strong interpersonal skills to establish solid relationships and effectively work in a team setting.
Requirements- Education
Bachelor's degree in Computer Science, IT Engineering, or a related field from a recognized Mexican university or institute.
Experience1-2 years of development experience (e.g., Java, C, C++) preferably in banking or financial sectors, with Agile work environment experience (Scrum or Kanban), and proficiency in JIRA or other ticketing systems.
Technical SkillsFamiliarity with CI/CD tools (like Jenkins, Bamboo), understanding of unit testing methodologies, and knowledge of test automation tools and BDD.
Essential ToolsExperience with ticketing systems such as JIRA is essential for managing tasks and tracking issues.
