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Customer Service Representative
hace 2 meses
We are seeking a highly skilled Customer Service Representative to join our team at North American Production Sharing. As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences and ensuring customer satisfaction.
Key Responsibilities:
- Act as a liaison between customers and our company, providing product/service information and resolving emerging problems with accuracy and efficiency.
- Inspect received data for errors and type rapidly and accurately both numerical and text data into an information system.
- Manage large amounts of incoming calls, input sales information, and identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools and keep records of customer interactions, process customer accounts, and file documents.
- Follow Communications procedures, guidelines, and policies, and guarantee ethical practices among the work team, fostering respect, tolerance, inclusion, and communication.
Requirements:
- Bachelor Degree
- 1-year minimum of experience
- Bilingual (English-Spanish)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and verbal communication
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a fast-paced team-oriented environment
