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**About Ericsson's Opportunity**:
We are seeking highly motivated students to join our team as a Customer Support Specialist in the Telecom department. This role offers a unique chance to gain hands-on experience in providing technical service, troubleshooting, and resolving problems to stabilize and optimize customer networks.
**Key Responsibilities**:
• Own and manage customer service requests from contract validation to issue resolution.
• Remain compliant with customer delivery norms and strategies, following the most recent agreed ways of working.
• Investigate, analyze, report, and propose solutions for product security-related matters as per contract.
• Build and maintain strong customer relationships through direct communications and participation in collaborative chats.
• Contribute to emergency situations, facilitating quick restoration of customer networks.
• Plan and ensure contracted software implementation in customer networks for optimal performance.
• Drive add-on-sales, assisting account teams to expand business with their customers.
• Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
**Requirements**:
• Engineering students planning to graduate by Summer 2025 (Communications and Electronics, Telecommunications, Telematics, or similar).
• Excellent English level and communication skills.
• Understanding of networking concepts.
• Linux basic knowledge.
• Programming skills, scripting, Python knowledge is a plus.
• Leading projects at University is a plus.
• Cloud basic knowledge.
