Customer Support Specialist I
hace 5 días
**About the Role**
Uber Freight's Visibility Operations team provides premium support to shippers through carrier outreach and stakeholder management. We're seeking a Service Risk Resolution Specialist to monitor and problem-solve service risks in real-time.
Our mission is to bring real-time shipment visibility to customers and a positive experience to carriers. The Tracking and Visibility team focuses on delivering this value every day.
**Key Responsibilities**
- Monitor an inbound queue of escalations and resolve service risks as they occur
- Make proactive service decisions impacting customers, carriers, and internal stakeholders
- Monitor impacted loads to ensure service objectives are met
- Triage issues and loop in key stakeholders as needed
- Communicate decisions and provide process feedback to internal stakeholders
- Collaborate with account management teams to create a best-in-class service experience
**Requirements**
- High school diploma or GED equivalent
- 1-2 years of related experience
**Preferred Qualifications**
- Bachelor's Degree or some college experience
- 1+ years of experience in a support or customer service role
- Working knowledge of Google Suites/Excel
- Experience in the logistics or Freight industry
- High proficiency using computers (typing, quickly navigating between various tools)
- Bilingual
- Will to work early mornings and occasional holidays in an operational environment
**About Uber Freight**
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