Financial Services Solutions Consultant
hace 3 días
SAP Fioneer is a leading provider of software and platforms for the financial services industry. Our innovative solutions enable banks, insurance companies, and other financial institutions to run efficiently, transform their businesses, and grow in today's fast-changing market.
Backed by global technology leader SAP and entrepreneurial investor Dediq, we combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. This unique position allows us to deliver cutting-edge solutions that meet the evolving needs of our customers.
With 1,000 employees in 22 offices and over 800 customers across 17 countries, SAP Fioneer is a global business that operates at the forefront of the financial services industry. Our pioneering spirit is fueled by bold creativity and underpinned by rock-solid technology, enabling us to bring financial services to the next level through innovative software solutions and platforms.
Role OverviewThis role offers the opportunity to shape the future of the financial services landscape as a Senior Consultant for the Banking Industry. The successful candidate will be responsible for delivering high-quality IT solutions that address specific business needs for financial services clients.
The key responsibilities include project management, quality control, client communication, risk management, budget management, schedule planning, resource management, and process improvement. The consultant must ensure that projects are completed on time, on budget, and to high-quality standards, while maintaining customer satisfaction through effective collaboration with multiple teams.
Responsibilities- Build strong relationships with key stakeholders from product support, engineering, and service delivery as well as across the different divisions of SAP Fioneer.
- Work closely with customers in issue and problem resolution, root cause analysis, and troubleshooting.
- Support customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.
- Provide customer guidance and training.
- Ensure customer satisfaction and support service continuous improvements.
- Strong problem-solving and critical situation handling skills.
- Experience in the financial services environment, ideally with SAP solutions.
- Expert knowledge in application or technical components.
- Good communication skills in English.
- Previous experience in support organizations and ticket management.
- Experience with customer and stakeholder management.
- An estimated annual salary of $120,000-$180,000 depending on location and experience.
- A fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
- Flexibility to work and gain experience in different areas of the company as you grow your career.
- Opportunity to work with some of the smartest and most driven individuals around the world.
- Competitive compensation package and countless growth opportunities.
- Flexible working policy, so you can work when and where it's comfortable for you.
- Lean hierarchy environment with a focus on your growth in providing individual career paths.
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