Security Operations Manager

hace 6 días


Santiago de Querétaro, Querétaro de Arteaga, México Amazon Data Services MX, S. de A tiempo completo

As a Security Operations Manager, you will be responsible for enhancing operational security standards across multiple facilities within a close proximity.

Your proactive approach will identify physical security vulnerabilities and deficiencies that you will address promptly. You will collaborate with and oversee vendors engaged in new security installations, maintenance, daily security tasks, and patrols, as well as strategic planning. By analyzing metrics, you will monitor progress and suggest enhancements to electronic surveillance and access control systems. You will lead initiatives to educate facility personnel on minimizing false alarms and will develop and enforce security protocols.


Your role will necessitate the preparation of reports, the creation of presentations, and effective communication with management regarding the status of physical security measures.

Key Responsibilities

  • Conduct thorough inspections of facilities to identify security weaknesses in physical barriers, security personnel procedures, policies, surveillance technology, and alarm systems.
  • Implement strategies to reduce false alarm incidents.
  • Utilize workflow ticketing systems to extract and analyze performance metrics.
  • Investigate incidents such as accidents, thefts, disturbances, and discrepancies.
  • Manage physical security subcontractors responsible for providing security personnel, electronic security solutions, door construction, repair, fencing, and access control systems.
  • Translate overarching security strategies into actionable daily tactics to achieve management objectives.
  • Supervise security construction initiatives.
  • Educate others on effective security practices and procedures.

Basic Qualifications

  • Bilingual proficiency in Spanish and English, with the ability to read, write, and speak fluently.
  • A minimum of 4 years of experience in security operations and/or law enforcement.
  • At least 2 years of experience working with security vendors and contractors.
  • A minimum of 3 years of experience managing contract security and physical security operation programs, including Access Control/Intrusion Detection and CCTV Surveillance systems.
  • Willingness to travel between facilities within the region.

Preferred Qualifications

  • 2+ years of experience in security-related documentation and reporting.
  • 2+ years of experience with LENEL or C-cure systems.
  • 2+ years of experience with trouble ticket systems for access requests.
  • 2+ years of experience in investigations related to accidents, thefts, disturbances, and discrepancies.
  • Familiarity with security program automation and implementation.


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