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Operations Manager
hace 1 mes
The Operations Manager is responsible for leading a team of employees in providing operations support services in coordination with the Operations - Core team. The role ensures the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Key Responsibilities**:
Lead and mentor a team of employees through delegating daily tasks and responsibilities, recommending new work procedures to streamline operations, and conducting training and monitoring quality and quantity of work.
**Qualifications**:
0-2 years of relevant experience, direct line management experience in a call center or production environment, and a working knowledge of the financial industry.
**Education**:
Bachelor's degree or equivalent experience.
This role requires a proactive leader with strong motivational skills, organization, and time management skills, as well as demonstrated problem-solving and decision-making skills.
**Key Performance Indicators**:
Meet productivity and quality targets, manage a team of 10-15 employees, and ensure compliance with established procedures.
**Work Location**:
Tecno Parque, 9 to 7.
**Job Family Group:** Operations - Core, **Job Family:** Operations Support, **Time Type:** Full time.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
