Customer Service Representative
hace 4 semanas
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. This role will be responsible for communicating with customers and resolving their inquiries in a timely and efficient manner.
Key Responsibilities:
- Utilize system applications and resources to provide comprehensive and high-quality services for all customer needs
- Handle inquiries and resolve customer problems and complaints with care and efficiency
- Maintain customer service standards during high-pressure situations
- Interpret customer needs and recognize symptoms, causes, and solutions
- Identify situations requiring further explanation or training and provide effective solutions
- Demonstrate clear speaking and writing skills in English to ensure customer comprehension
- Track relevant metrics and drive action items based on results KPIs
- Coordinate Order board, RMA, CMA, AR, OTD, Sales, and Export Process
- SOX controls knowledge validation prices, incoterms, terms of payment, and agreements
- Coordinate with the warehouse and logistics area of shipments following shipping instructions
- Follow-up and coordination of operational areas involved in production and delivery of FG
- Monitor customer demand, receive purchase orders, and coordinate with material and production control
Requirements:
- BA/BS or equivalent work experience
- Experience in a similar position
- Advanced English communication skills
- Experience with Shipping Coordination and administration of purchase orders
- Experience in customer service
- Excel Advanced
What We Offer:
- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund
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