Chief Trade Surveillance Operations Director
hace 2 semanas
Nasdaq is seeking a highly experienced and skilled professional to lead our Trade Surveillance team. As the Chief Trade Surveillance Operations Director, you will be responsible for implementing organization strategies through effective direction and management of resources, while being accountable for business strategies, functional or operational areas, processes, or programs.
You will manage and develop a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as-needed basis.
This role requires prior management experience in the fintech/IT industry for at least 5 years, excellent verbal, written, and client-facing communication skills, perfect written and verbal communication skills in English, business domain knowledge with an interest and knowledge of capital markets and trading compliance, SaaS knowledge, and experience working directly with customers in a global environment.
The salary range for this position is $150,000 - $250,000 per year, depending on experience. You can expect a fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we build.
**Job Description:
- Implementing organization's strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes, or programs
- Managing and developing a team of people, setting direction, and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as-needed basis
- Providing new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints
- Ensuring that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws
- Developing organization-wide initiatives to proactively inform and educate customers
What We Offer:
Nasdaq is committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Our company culture values diversity, equity, and inclusion. We believe that diverse teams create better ideas and products, which in turn help us achieve our mission. We welcome candidates from all backgrounds
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