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Salesforce Platform Architect
hace 2 meses
We are seeking a highly skilled Salesforce Platform Architect to join our team at Ingredion Incorporated (corporate). As a key member of our Digital Customer Experience team, you will be responsible for designing and implementing a robust Salesforce platform that supports our commercial excellence and customer experience goals.
Key Responsibilities- Develop and drive adherence to standards relative to SFDC data models, ensuring consistent use, data interoperability, and analytics/reporting.
- Support the design and adoption of enterprise end-to-end business process standards, KPIs, and scorecards for the Global Platform clouds, while accommodating regional needs.
- Provide thought leadership and recommendations on emerging and suitable Salesforce and broader Salesforce ecosystem capabilities and tools that create value for GTM employees and customers.
- Ensure Salesforce platform integrity by monitoring the health of our org and data within, including associated integrations.
- Work with IT partners to implement optimized archiving policies and enable strict data security policies via Shield and other tools.
- Coordinate review and release of upcoming Salesforce and third-party managed package changes with Global CRM Manager, CRM Regional leads, impacted Business Stakeholders, and IT Partners.
- Support change management strategy and plans, including training and communications and corresponding KPIs/Dashboards, to drive adoption and usage of CRM processes and systems/tools to deliver business impact.
- Support strategy to build CRM analytics to inform strategic decision making and identification of growth opportunities.
- Bachelor's degree in a relevant business and/or technology-focused discipline. MBA is a plus.
- Minimum 5 years of Salesforce functional/architect experience in Commercial, Marketing, Multi-Channel Sales, CRM, Customer Experience Management, and/or related fields.
- Deep expertise in and knowledge of leading practices for the platform management and development to create value.
- Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant).
- Ability to prioritize and develop business propositions that translate into actionable initiatives.
- Experience in leading and managing complex projects with corresponding change management.
- Ability to travel up to 15%+ of the time.
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. We bring the potential of people, nature, and technology together to make life better.