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We are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our Signature Success team, you will be responsible for partnering with our largest and highest-profile customers to drive their success on the Salesforce platform.
Key Responsibilities- Partner with assigned accounts to maintain a focus on the customer's business goals and improve their technical and operational health.
- Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, sponsors, and decision-makers.
- Help customers achieve their business outcomes on the Salesforce platform.
- Communicate the value of Signature Success and act as an advocate for customers during high-severity case resolution.
- Conduct quarterly reviews, identify trends, and provide tailored release recommendations.
- Forge strong relationships with Sales, Engineering, and Product Management teams.
- 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, or project leadership.
- Exceptional communication and presentation skills.
- Ability to analyze technical concepts and translate them into business terms.
- Knowledge of software development process and design methodologies.
- Experience leading cross-functional teams.
- +2 years in the Salesforce ecosystem.
- Salesforce product certifications are a plus.
- Knowledge of Salesforce products and features.
Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. We lead with our core values and help companies across every industry blaze new trails and connect with customers in a whole new way.
