Medical Contact Professional
hace 2 semanas
At Nice2Chat, we're seeking a dedicated Medical Contact Professional to provide top-notch customer service to our clients. In this role, you'll be responsible for responding to incoming calls and inquiries, addressing concerns, and ensuring seamless customer experiences.
Key Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Initiate calls to customers for confirmation and other purposes
• Provide detailed information about our products and services
• Record detailed notes of customer interactions
• Proactively reach out to customers to address unresolved issues
• Follow established protocols and guidelines for customer interactions
• Engage in ongoing training and development to enhance product knowledge and customer service skills
• Collaborate with colleagues and other departments to deliver exceptional customer service
• Safeguard sensitive customer information and adhere to data privacy regulations
Requirements:
• 1 year of experience in data capture (preferred)
• 1 year of bilingual customer service experience (required)
• Proficiency in English (required)
Work Location: In-person
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