Freight Operations Specialist

hace 4 semanas


Xico, México Uber Freight A tiempo completo

**Job Summary**

Uber Freight is seeking a skilled Freight Operations Specialist to manage transportation functions and ensure accurate, timely delivery of products in the most efficient and cost-effective manner. The ideal candidate will have a background in the Transportation, Supply Chain, or Logistics field and excellent customer service skills.

**Key Responsibilities**

  • Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
  • Secure capacity for loads and leverage carrier relationships to influence capacity awards during tight markets
  • Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
  • Contact carriers to obtain status of load-tendered and continue monitoring shipments for on-time pick-up, transit, and delivery
  • Update load status in the system and notify shippers and receivers of load status and reschedule pick-up/delivery appointments when necessary
  • Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
  • Correspond with customers and carriers regarding detention information and communicate and gain approval for expedite shipments
  • Use JIRA to request new users and password resets and provide specific and detailed comments to ensure the Help Desk receives clear actionable requests
  • Train customer users on the TMS and lead training sessions for Carrier Contacts as necessary on the Carrier Portal
  • Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
  • Coordinate and direct shipments and deliveries to improve Customer/Carrier equipment utilization
  • Set-up new Receivers, vendors, and suppliers and resolve financial discrepancies in TMS financials
  • Utilize TMS to actively manage on-time performance and automation objectives

**Requirements**

  • 1-2 years related experience
  • Bachelor's degree
  • Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**

  • Knowledge of the Freight Industry
  • Reporting and Analytics skills
  • Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas

**Skills**: Required

  • Microsoft Office
  • Customer Service
  • Business Development
  • Bilingual English/Spanish

**Behaviors**: Required

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Required

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


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