Freight Operations Specialist
hace 4 semanas
**Job Summary**
Uber Freight is seeking a skilled Freight Operations Specialist to manage transportation functions and ensure accurate, timely delivery of products in the most efficient and cost-effective manner. The ideal candidate will have a background in the Transportation, Supply Chain, or Logistics field and excellent customer service skills.
**Key Responsibilities**
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads and leverage carrier relationships to influence capacity awards during tight markets
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carriers to obtain status of load-tendered and continue monitoring shipments for on-time pick-up, transit, and delivery
- Update load status in the system and notify shippers and receivers of load status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customers and carriers regarding detention information and communicate and gain approval for expedite shipments
- Use JIRA to request new users and password resets and provide specific and detailed comments to ensure the Help Desk receives clear actionable requests
- Train customer users on the TMS and lead training sessions for Carrier Contacts as necessary on the Carrier Portal
- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors, and suppliers and resolve financial discrepancies in TMS financials
- Utilize TMS to actively manage on-time performance and automation objectives
**Requirements**
- 1-2 years related experience
- Bachelor's degree
- Advanced Spanish and English written, oral, and presentation communication skills
**Preferred Qualifications**
- Knowledge of the Freight Industry
- Reporting and Analytics skills
- Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas
**Skills**: Required
- Microsoft Office
- Customer Service
- Business Development
- Bilingual English/Spanish
**Behaviors**: Required
- Dedicated: Devoted to a task or purpose with loyalty or integrity
**Motivations**: Required
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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