AWS Cloud Engineer II
hace 1 mes
The Cloud Engineer is a key element within the Rackspace support infrastructure, providing high-level technical support to customers via phone, ticketing system, and automation. This role owns complex customer issues, resolving them through collaboration with customers and other teams. The Cloud Engineer is responsible for adhering to company security policies and procedures, as well as other relevant policies and standards.
Key Responsibilities:- Resolving customer issues, working in collaboration with partners across the business
- Leading functional business continuity/transformational projects and customer engagements
- Monitoring and providing maintenance for all related infrastructure
- Ensuring the control, integrity, and accessibility of the cloud environment for the enterprise
- Leading tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructure
- Mentoring and assisting Rackers across the Cloud Function
- Quality checking development of technical training for all Rackers supporting Rackspace Supported CLOUD Products
- Providing technical expertise underpinning communications targeting a range of stakeholders
- Bachelor's degree in Computer Science, Management Information Systems, or a related technical field
- At least 2 years of recent experience working with AWS
- Proficient knowledge of the AWS Cloud Platform
- Proficient skills in at least one of the following languages: Python, PHP, Ruby, and Java
- Proficient skills with git and git workflows
- Proficient skills in leveraging CI and CD tools to automate testing and deployment
- Proficient knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS
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