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hace 2 meses
We are seeking a highly skilled Digital Solutions Analyst to join our team at Ingredion Global Business Services, S.A. De C.V. The successful candidate will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance, and Payroll systems.
Key Responsibilities- Support Workday HCM platform operations, including transactional data management, foundational data setup, configuration, security role/access management, mass data loads, EIBs/integrations, troubleshooting, data audits, and release management.
- Support UKG Kronos platform operations, including transactional data management, business structure setup, pay rules and attendance policy configuration, accruals and scheduling setup, security access management, and troubleshooting.
- Provide targeted support for ADP Payroll platform, troubleshooting Workday-ADP data sync issues, integrations monitoring, and auditing.
- Assist users with Workday and UKG reporting inquiries and requests, create/modifying reports, and perform analyses as needed.
- Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures.
- Support new HR technology implementations, enhancement projects, and upgrades.
- Support testing efforts related to HR technology, identify test scenarios, write test cases, and execute test scripts.
- Collaborate with internal/external stakeholders to deliver an engaging employee/customer experience, partner with various HR teams to deliver services aligned to the HR Service Delivery model.
- Support management team in creating/maintaining operational dashboards for metrics/KPIs analysis, control, and monitoring.
- Drive continuous improvement efforts, identify trends from users' requests/issues, identify improvement/automatization opportunities, etc.
- Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues.
- Coach junior team members on Workday, UKG, and ADP platform-related support tasks and case management, deliver training, and support other knowledge management tasks as needed.
- Create, modify, and maintain operational case management documentation, including Desktop Procedures, Processes, FAQs, How-tos, etc.
- 3+ years of operational support experience for Workday HCM (or major solution like Oracle/SuccessFactors), detailed understanding of Workday HCM framework & architecture, knowledge on 2 or more modules/process groups - Core HR, Talent Management, Talent Acquisition, Compensation, Learning, and Absence Management, and HR Payroll systems.
- 1-2 years of experience with Workday HCM reporting, integrations/EIBs, and security access management.
- Knowledge and hands-on experience with Workday HCM AIP Bonus configuration.
- 1-2 years of operational support experience for UKG Kronos, including experience with setup, processing, and troubleshooting for business structure, processes, pay rule, and attendance policy configuration, accruals, and scheduling.
- Understanding of payroll system to troubleshoot integration issues.
- 2-3 years of service center experience with direct customer interaction.
- Experience with implementing M&A in Workday, Time, and Attendance, and Payroll.
- 1-2 years of systems testing experience.
- 2 years of case management experience with a major solution like ServiceNow, ZenDesk, Salesforce, etc.
- University Degree or equivalent experience in a related field.
- Demonstrated ability to coach and train junior team members/peers.
- Excellent customer service skills and customer focus.
- Demonstrated excellence in communications and collaboration.
- Strong analytical and problem-solving skills.
- Strong ability for task organization and documentation.
- Strong attention to detail.
