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Customer Support Specialist
hace 2 meses
Job Overview
As a key member of the Teletrac Navman team, the Service Desk Agent plays a vital role in ensuring seamless customer support. This position requires a unique blend of technical expertise, communication skills, and problem-solving abilities.
Responsibilities
- Accurately gather customer information and identify issues by analyzing symptoms and root causes.
- Ensure timely and effective resolution of customer queries, minimizing the risk of legal challenges.
- Maintain accurate customer records, updating details in Teletrac Navman's platforms as necessary.
- Collaborate with the 2nd Tier support team to ensure hardware configurations are correct and firmware is up-to-date.
- Conduct regular performance appraisals and provide coaching to team members, promoting growth and development.
- Drive individual career planning and succession planning within the team, ensuring a robust and effective recruitment process.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong technical knowledge and analytical skills.
- Ability to maintain accurate records and reports.
What We Offer
Teletrac Navman is committed to providing a supportive and dynamic work environment. As a Service Desk Agent, you will have the opportunity to develop your skills and contribute to the success of our team.
