ITSM Asset and Configuration Manager
hace 1 mes
The Sr. ITSM Asset, Config. and Discovery Administrator is a key role within Resideo, responsible for ensuring the accuracy and currency of data within the CMDB, maintaining the data, processing load files, and administering ServiceNow Discovery.
Key Responsibilities- Technical expertise in identifying, evaluating, and developing ITSM solutions that meet business requirements
- Experience implementing ServiceNow Discovery and automating tasks within ServiceNow
- Create service definitions and provide governance to all ITSM processes
- In-Depth understanding of all ITSM functions and interdependencies
- Coordinate the introduction of new or updated ITSM services
- Ability to manage multiple and conflicting priorities
- Ability to work effectively with individuals at all levels of an organization
- Excellent analytical and creative problem-solving skills
- Effective written and verbal communication
- Proficient use of software programs such as Microsoft Office
- Develop metrics to measure efficiency and effectiveness of the service catalog, delivery, and end-user experience
- 2+ years of ServiceNow experience in a technical capacity
- Bachelor's Degree in Information Technology/Computer Science or related field
- 10 years of relevant experience will be considered in lieu of a degree
- Prior experience with advanced usage of the English language, inclusive of written and verbal communication
- Conveys information with clarity and directness, ensuring message is understood across diverse, global teams
- Operations/project management/client relations experience
- Awareness of agile methodologies
- Experience in continuous improvement and risk assessment
- Ability to translate and deliver on business needs
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Great work environment and exceptional Resideo benefits
- Ability to grow into different areas of the organization based on expertise and interest
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ITSM Asset and Configuration Manager
hace 1 mes
San Luis Potosí, San Luis Potosí, México Resideo A tiempo completoJob SummaryThe Sr. ITSM Asset, Config. and Discovery Administrator is a critical role that requires a high degree of technical knowledge within ServiceNow, as well as operational expertise in Asset & Configuration Management and Discovery. This position is responsible for ensuring the CMDB contains accurate and current data, maintaining the data, processing...
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ITSM Asset and Configuration Manager
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San Luis Potosí, San Luis Potosí, México Resideo A tiempo completoJob Title: Sr. ITSM Asset, Config. and Discovery AdministratorThe Sr. ITSM Asset, Config. and Discovery Administrator is a critical role within Resideo, responsible for ensuring the accuracy and currency of data within the CMDB. This position requires a high degree of technical knowledge within ServiceNow, including the ability to process load files,...
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San Luis Potosí, San Luis Potosí, México Resideo A tiempo completoJob SummaryThe Sr. ITSM Asset, Config. and Discovery Administrator is a critical role within Resideo, responsible for ensuring the accuracy and currency of data within the CMDB. This position requires a high degree of technical knowledge within ServiceNow, including the ability to process load files, maintain the evergreen process, and expand discovery...
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San Luis Potosí, San Luis Potosí, México Resideo A tiempo completoPosition Overview: The Senior ITSM Asset and Configuration Administrator plays a crucial role in managing both the technical and operational aspects of Asset & Configuration Management and Discovery, leveraging the capabilities of the ITSM platform, ServiceNow. This position is essential for ensuring the Configuration Management Database (CMDB) is populated...
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