Senior IT Service Management Asset, Configuration, and Discovery Specialist
hace 2 meses
Job Summary:
The Senior IT Service Management Asset, Configuration, and Discovery Specialist is responsible for the technical and operational components of Asset & Configuration Management and Discovery, utilizing the IT Service Management (ITSM) tool ServiceNow. This includes ensuring the Configuration Management Database (CMDB) contains accurate and current data, maintaining the data (the evergreen process), processing load files into CMDB, technical setup and maintenance administration of ServiceNow Discovery, discovery patterns, and expanding discovery across multiple asset classes.
Key Responsibilities:
- Technical expertise in identifying, evaluating, and developing ITSM solutions that meet business requirements
- Experience implementing ServiceNow Discovery
- Experience in automating tasks within ServiceNow
- Create service definitions and provide governance to all ITSM processes
- In-Depth understanding of all ITSM functions and interdependencies
- Coordinate the introduction of new or updated ITSM services
- Ability to manage multiple and conflicting priorities
- Ability to work effectively with individuals at all levels of an organization
- Excellent analytical and creative problem-solving skill
- Effective written and verbal communication
- Proficient use in software programs such as Microsoft Office
- Develop metrics to measure efficiency and effectiveness of the service catalog, delivery, and end-user experience
- Knowledge of Microsoft Office 365, ITIL foundation certification preferred
- Certified ServiceNow System Admin a plus
Requirements:
- 2+ years of ServiceNow experience in a technical capacity
- Bachelor's Degree in Information Technology/Computer Science or related field
- 10 years of relevant experience will be considered in lieu of a degree
- Prior experience with advanced usage of the English language, inclusive of written and verbal communication
What We Value:
- Conveys information with clarity and directness, ensuring message is understood across diverse, global teams
- Operations/project management/client relations experience
- Awareness of agile methodologies
- Experience in continuous improvement and risk assessment
- Ability to translate and deliver on business needs
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Achieving 'fast and right' results in a matrixed environment
- Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues
What's in for You:
- Great work environment and exceptional Resideo benefits
- Ability to grow into different areas of the organization based on expertise and interest
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